Vehicle Safety Supply Shipping Policy

• Most orders are received by customers within 5–10 business days from the date of purchase.
  • Non-shipping days include weekends and holidays.
• Vehicle Safety Supply (VSS) offers over 100,000 products and makes every effort to keep items in stock or ship within the expected time frame.
• Time in transit: Typically 1–7 business days, depending on your location.
• For rush or expedited shipments, please call VSS at 877-295-6411.
• Orders may be:
  •  Drop shipped directly from the manufacturer, or
  • Shipped from a VSS warehouse facility, depending on availability and proximity.
• VSS ships products:
  • Within the continental United States
  • Internationally (shipping fees shown at checkout or may charged at time of shipping).
• For international shipments, please communicate your preferred shipping method directly with VSS — especially for large or bulk orders.
• Additional shipment fees may apply for the following product types or due to weight and size and may be charged after shipment:
  • Bumpers, grills, tool boxes, visors
  • Long-reach tools, lifting chains, slings
  • Bug shields, fenders, fender parts
  • Pintle hooks, ladder racks, tarps, and roll kits
  • Hydraulic motors, lightbars, arrow boards
  • Stacks, exhausts, clutch, and remanufactured products
  • International shipments
• Address corrections made after delivery will incur additional charges. Proof of correction will be forwarded upon request.
• International orders may be subject to customs fees and import duties. These charges are the responsibility of the recipient and may be billed after shipment.
• Shipments to Hawaii and Alaska may be subject to additional charges after shipment.
• Free shipping offers apply only to the Continental U.S.A.

Subject to approval based on:

• Order amount
• Product type
• Quantity or bulk status

Vehicle Safety Supply Return Policy

• Returns are accepted on non-specialty orders over $50 if requested within 15 days of receipt.
• Return shipping is the customer’s responsibility.
• A handling fee of up to 50% may apply.
• Installed items or items with cut wires or physical damage will not be accepted.
• Items must be returned in the original packaging.
• The following cannot be returned:
  • Lightbars (any size), strobe beacons, arrow boards
  • Special orders (including bulk quantities of one part number)
  • Freight-shipped orders, international orders, orders over $500
  • Clearance items
• Credits are issued within 30 days of receiving and inspecting the returned item(s).
• To begin the return process, an RMA (Return Merchandise Authorization) must be requested through our Contact Us form. Returns submitted without an RMA will not be eligible for a refund.

Vehicle Safety Supply Exchange, RGA, and Warranty Policy

• Products may be returned for exchange for new or alternate products if:
  • The customer received the wrong item,
  • The item was damaged during shipping, or
  • The customer mistakenly ordered the wrong part and will place a new order of equal or greater value than the original purchase.
• For Damaged Product. Vehicle Safety Supply will make every effort to replace damaged products in a timely manner.
• The following information must be provided to process a damage claim:
  • A clear photo of the package
  • Photos showing any damages to the package or product
  • A photo of the packing slip included in the shipment
  • The total quantity of damaged items (if the order included more than one piece)
• For Return and Exchange Conditions: The product must be received in its original, uninstalled condition.
• Each return request must include:
  • A copy of your invoice number, and
  • The reason for return.
• Defective items are covered and handled under the individual manufacturer’s warranty.
• Products returned without an RGA number will be refused by Vehicle Safety Supply.
• To begin the exchange process:
  • Submit a request for RGA through the Customer Service Form on the Contact Page of the website.
  • Customer Service will respond within 24 hours via email.
  • All tickets will be reviewed and handled according to the reason for return or exchange request.

Vehicle Safety Supply Pricing Policy

• Pricing is subject to change due to factors such as:
  • Tariffs
  • Sudden increases in material costs
  • Other supplier-related adjustments
• Vehicle Safety Supply acts as a distributor and is not responsible for inaccurate pricing provided by manufacturers or vendors.
• Customers will be notified of any pricing changes prior to shipping their order.
• International orders may be subject to additional fees, taxes, or duties, which are the responsibility of the recipient and are charged after shipping.

Horton Reman Policy

• Core replacement Horton items can be returned directly to Horton using the link below:

                 Horton Core Exchange Guidelines (vehiclesafetysupply.com)

• Core items must be returned at the buyer’s expense.
• Non-returned core products are subject to a $400 environmental fee charged by Horton.

Vehicle Safety Supply Statement of Privacy

Overview

• Vehicle Safety Supply is committed to protecting your privacy.
• This Statement of Privacy applies only to the Vehicle Safety Supply website and related services.
• It does not apply to other online or offline sites, products, or services.
• Vehicle Safety Supply is a general audience website intended for users of all ages.
• Personal information of all users is collected, used, and disclosed as described below.

Collection of Your Personal Information

• As an e-commerce website, Vehicle Safety Supply collects personal details such as:
  • Email address
  • Name
  • Home or work address
  • Telephone number
• Information collected is used solely for billing and shipping your online purchases.
• Vehicle Safety Supply does not collect information about your computer hardware or software.
• Users are encouraged to review the privacy policies of websites linked from Vehicle Safety Supply.
• Vehicle Safety Supply is not responsible for the privacy statements or content of external websites.

Use of Your Personal Information

• Personal information is used to:
  • Process product orders
  • Deliver the products requested
• Vehicle Safety Supply may also:
  • Inform you of other products or services offered by Vehicle Safety Supply and affiliates
  • Conduct surveys to gather opinions about current or potential new services
• Vehicle Safety Supply does not sell, rent, or lease customer lists to third parties.
• Occasionally, Vehicle Safety Supply may contact customers on behalf of external business partners about specific offers — your personal data is not shared in these cases.
• Third-party service providers may be hired to perform limited services, such as:
  • Processing and delivering mailings
  • Providing customer support
  • Processing transactions
  • Conducting statistical analyses
  • These providers only receive the information needed for their task and are required to maintain confidentiality.
• Sensitive personal information (e.g., race, religion, political affiliation) is never used or disclosed without explicit consent.
• Vehicle Safety Supply may access or disclose personal information when required by law, or in good faith to:
  • Comply with legal processes
  • Protect the rights or property of Vehicle Safety Supply
  • Ensure the safety of users or the public
• Personal information may be stored or processed in the U.S. or other countries where Vehicle Safety Supply or its affiliates operate.
• By using the site, users consent to any such international data transfer.
• Vehicle Safety Supply complies with the U.S. Department of Commerce Safe Harbor framework regarding data from the European Union.

Control of Your Personal Information

• Customers can manage how their personal information is collected, used, and shared by:
  • Emailing CS@vehiclesafetysupply.com with their preferences
  • Providing complete account details to ensure accurate identification
• To stop receiving promotional emails, reply to any email with a request to be removed from the mailing list.

Security of Your Personal Information

• Vehicle Safety Supply employs multiple security measures to protect your personal data, including:
  • Secure storage in systems with limited access in controlled facilities
  • Use of secure payment gateways for sensitive data (e.g., credit card information) transmitted online
• These measures are designed to prevent unauthorized access, use, or disclosure of your personal information.

Changes to This Statement

• Vehicle Safety Supply may update this Privacy Statement periodically to reflect:
  • Company changes
  • Customer feedback
  • New legal or business requirements
• Material changes will be prominently posted before implementation.
• Users are encouraged to review this Statement periodically to stay informed about how their information is protected.